Manager, Technical Support Engineering – Workday Platform
Workday
Not specified; not specified; not specified
Fully remote
Workday prism analytics expertise
People analytics platform knowledge
Sql and python scripting proficiency
This role involves leading a high-performing global team of analytics support engineers to deliver world-class support to Workday customers
Job Summary
This role involves leading a high-performing global team of analytics support engineers to deliver world-class support to Workday customers.
The position requires deep technical investigation across analytics performance, query optimization, and system health diagnostics within the Workday ecosystem.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the quarter spent in the office or with customers.
Matching Summary
This role involves leading a high-performing global team of analytics support engineers to deliver world-class support to Workday customers.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Workday Prism Analytics expertise
People Analytics platform knowledge
SQL and Python scripting proficiency
Distributed systems troubleshooting
24x7 on-call rotation management
Root cause analysis and post-mortems
Nice-to-have
Strong customer focus and empathy
Curious minds and courageous collaborators
Experience with Jupyter Notebooks
Inclusive and collaborative culture building
Strategic roadmap influence skills
Key Requirements
Bachelor's degree in Computer Science or related field
6+ years experience in technical support or analytics
2+ years leading technical teams
Expertise in debugging memory leaks and query bottlenecks