This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience
Job Summary
This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience.
Explains insurance benefits and collects co-pays, deductibles and self-pay portions due while informing the patient of their financial responsibility; researches and resolves complaints regarding customer service, registration, authorization or scheduling.
Monitors team productivity/accuracy and works with team members on any issues.
Matching Summary
This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience.
Skills & Requirements
Must-have
excellent customer service
effective communication
insurance benefits explanation
collect co-pays and deductibles
resolve customer service complaints
monitor team productivity and accuracy
Nice-to-have
commitment to serve, heal, lead, educate, and innovate
making a difference that matters
adapts behavior to specific patient population
Key Requirements
High School diploma or equivalent
Minimum of 3 years of experience
Associates degree preferred
Certification in Healthcare Access Manager (CHAM) preferred
Certification in Healthcare Access Associate (CHAA) preferred