This role provides oversight of key business support functions, ensuring quality service delivery and process efficiency in health and dental claims operations
Job Summary
This role provides oversight of key business support functions, ensuring quality service delivery and process efficiency in health and dental claims operations.
The incumbent is accountable for monitoring external partnerships, managing SLAs, and driving automation to enhance profitability and operational excellence.
Employees benefit from a flexible hybrid work environment, comprehensive health and retirement benefits, and opportunities for professional growth within a global financial services team.
Matching Summary
This role provides oversight of key business support functions, ensuring quality service delivery and process efficiency in health and dental claims operations.
Salary
Base: $129,800.00 CAD - $241,200.00 CAD; Bonus/Equity: Incentive compensation tied to performance available; Benefits: Health, dental, vision, disability, life insurance, pension, and paid time off included
Skills & Requirements
Must-have
10+ years operational leadership experience
Process automation and digitization expertise
Financial services industry knowledge
SLA management and compliance oversight
Cross-functional team collaboration
Nice-to-have
Inclusive leadership behaviors
Strategic partnership development
Business continuity planning
Data analytics and reporting skills
Change management abilities
Key Requirements
10+ years progressive experience in complex projects
10+ years leading large operational or administration functions
Post-university degree or professional designation required
Strong financial acumen and business case development skills