Functional Lead

ServiceStream

Melbourne, VIC, Australia
Hybrid
Servicenow fsm expertise
Oracle fsm expertise
Custom field solutions
Lead strategic planning, roadmap development, and functional architecture for Field System Management (FSM) Platforms

Job Summary

  • Lead strategic planning, roadmap development, and functional architecture for Field System Management (FSM) Platforms.
  • Resolve complex technical and business issues across multiple domains and integrations, and mentor analysts and cross-functional delivery teams.
  • This permanent, full-time position offers in-office collaboration at our Melbourne headquarters plus flexible hybrid work.

Matching Summary

Lead strategic planning, roadmap development, and functional architecture for Field System Management (FSM) Platforms.

Skills & Requirements

Must-have

  • ServiceNow FSM expertise
  • Oracle FSM expertise
  • custom field solutions
  • API integration knowledge
  • sFTP integration knowledge
  • error handling expertise
  • end-to-end field processes ownership

Nice-to-have

  • influence without authority
  • customer service focus
  • innovation and best practice adoption
  • continuous improvement across platform
  • foster excellent customer service

Key Requirements

  • 10+ years in FSM application support
  • 10+ years in Functional Lead
  • 10+ years in Product Management
  • Australian Citizen required
  • Degree in IT, engineering, or business
  • Advanced certifications preferred

Work Rights

Australian Citizen only

Tailored Resume

Cover Letter