Director Of Front Office

Fairmont Scottsdale Princess

Scottsdale, AZ, United States
**
5 diamond service standards
Guest service delivery
Financial outlooks and targets
** The Fairmont Scottsdale Princess is seeking a Director of Front Office to oversee guest service and employee performance within the Rooms division. The ideal candidate will have leadership experience in a luxury hotel environment and be responsible for enhancing service standards and managing departmental budgets. **

Job Summary

  • The Director of Front Office will oversee the effectiveness of guest service, employee performance and development as well as service enhancements for three key departments in Rooms division.
  • Ensure the smooth and efficient day to day delivery of guest service from curb to pillow, coordinating the implementation of and enhancement to minimum standards of guest service with a major focus on 5 Diamond Service Standards.
  • Seek feedback and follow-up on guest comments in order to achieve the targeted guest satisfaction score.

Matching Summary

Match Score: 75

** The Fairmont Scottsdale Princess is seeking a Director of Front Office to oversee guest service and employee performance within the Rooms division. The ideal candidate will have leadership experience in a luxury hotel environment and be responsible for enhancing service standards and managing departmental budgets. **

Skills & Requirements

Must-have

  • 5 Diamond Service Standards
  • guest service delivery
  • financial outlooks and targets
  • guest feedback analysis
  • industry networking and trends

Nice-to-have

  • creative problem solving
  • team collaboration
  • career development focus
  • inclusive company culture

Key Requirements

  • 3+ years leadership in Front Office/Housekeeping
  • 4 or 5 Diamond Hotel experience
  • Property Management System experience
  • University/College degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter