The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions
Job Summary
The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions.
The main responsibility of the Airline IT Support Analyst is to provide high-quality specialized functional and technical support for customers, contributing to customer loyalty, account retention, and positive account development.
Amadeus offers competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Matching Summary
The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions.
Skills & Requirements
Must-have
2nd and 3rd Level Service Desk
Amadeus Airline Products
Troubleshooting system & network tools
Investigating and resolving complex incidents
Customer satisfaction
Nice-to-have
Positive and collaborative attitude
Adapt to different situations
Professional development opportunities
Diverse and inclusive workplace
Key Requirements
Bachelor's Degree
Experience with Amadeus Airlines Products or Tourism/Airlines industry
Excellent English verbal and written communication skills