The role involves architecting and owning the end-to-end technical support process globally to deliver measurable business impact
Job Summary
The role involves architecting and owning the end-to-end technical support process globally to deliver measurable business impact.
Candidates must demonstrate a strong track record in driving Design for Reliability & Governance while ensuring compliance with FDA, ISO, GDPR, HIPAA, and SOX regulations.
The position offers a front-row seat to life-changing CGM technology and growth opportunities on a global scale within an industry-leading organization.
Matching Summary
The role involves architecting and owning the end-to-end technical support process globally to deliver measurable business impact.
Skills & Requirements
Must-have
13+ years relevant experience
8+ years people management experience
MedTech or GBS Global Process Owner
FDA/ISO 13485/GDPR/HIPAA/SOX compliance
Digital transformation with AI and automation
Nice-to-have
Strategic operator mindset
Customer obsession culture
Executive presence and communication
Reliability by design approach
Agile leadership in fast-paced environments
Key Requirements
Bachelor's Degree required
Minimum 13 years of relevant experience
Minimum 8 years of people management experience
Proven GPO experience in MedTech or GBS
Experience with ServiceNow, Salesforce, Genesys, or AI platforms