The Customer Success Manager is a crucial ambassador for our clients, focusing on sustaining positive client relationships and managing contract renewals and upsells
Job Summary
The Customer Success Manager is a crucial ambassador for our clients, focusing on sustaining positive client relationships and managing contract renewals and upsells.
Emplifi offers an international, fast paced and rapidly growing environment with opportunities to work with the world’s biggest brands and access to cutting-edge technologies.
The company provides a comprehensive benefits package including medical, dental, vision, life coverage, flexible working hours, unlimited PTO, paid holidays, parental leave, and educational reimbursement.
Matching Summary
The Customer Success Manager is a crucial ambassador for our clients, focusing on sustaining positive client relationships and managing contract renewals and upsells.
Skills & Requirements
Must-have
Customer relationship management
Onboarding new clients
Product adoption monitoring
Contract renewal management
Upselling and cross-selling
CRM and Gainsight proficiency
Remote work in North America
Nice-to-have
Strong problem-solving skills
Excellent verbal and written communication
International team collaboration
Agile and open-minded culture
Professional growth opportunities
Key Requirements
Bachelor's degree in Business or related field
3-5 years customer success or account management experience
Experience in digital marketing industry preferred