This role requires designing effective product launch and onboarding strategies to improve usage of UTD and Lexicomp within hospital and academic institutions
Job Summary
This role requires designing effective product launch and onboarding strategies to improve usage of UTD and Lexicomp within hospital and academic institutions.
The specialist will deliver engaging onsite and live online training to end users while managing escalated customer inquiries and resolving technical barriers.
Candidates must possess a clinical background with experience in strategic planning and be willing to travel up to 60% to customer sites.
Matching Summary
This role requires designing effective product launch and onboarding strategies to improve usage of UTD and Lexicomp within hospital and academic institutions.
Skills & Requirements
Must-have
Fluent in English and Japanese
Clinical background with training experience
Remote training and e-learning proficiency
Advanced technical troubleshooting skills
CRM software expertise (Salesforce/SalesLogix)
60% travel requirement to customer sites
Nice-to-have
Mentorship of junior team members
Strategic planning for product adoption
Strong presentation and communication skills
Experience with hospital clinical departments
Ability to work independently and as a team player