Sr. Customer Success Manager - Logscale/next-gen Siem (remote, Mex)

Falcom

Multiple Locations
Fully remote
Customer success management
Siem and soar technology
Technical problem-solving skills
CrowdStrike is seeking a Senior Customer Success Manager for their LogScale/Next-Gen SIEM product suite, offering a fully remote position based in Mexico. The ideal candidate should have a strong background in customer success and technical problem-solving, with a minimum of three years of experience in relevant roles

Job Summary

  • As a Senior Customer Success Manager, you will help customers derive maximum value from their investment in LogScale/Next-Gen SIEM product suite by acting as their trusted advisor and advocate.
  • CrowdStrike offers market-leading compensation and equity awards along with comprehensive wellness programs, professional development opportunities, and a vibrant office culture.
  • CrowdStrike is committed to fostering a culture of belonging and equal employment opportunity, supporting veterans and individuals with disabilities through affirmative action programs.

Matching Summary

Match Score: 85

CrowdStrike is seeking a Senior Customer Success Manager for their LogScale/Next-Gen SIEM product suite, offering a fully remote position based in Mexico. The ideal candidate should have a strong background in customer success and technical problem-solving, with a minimum of three years of experience in relevant roles.

Skills & Requirements

Must-have

  • Customer Success Management
  • SIEM and SOAR technology
  • Technical problem-solving skills
  • Customer relationship management
  • Product adoption and retention
  • Business outcome driven support

Nice-to-have

  • Collaborative attitude
  • Strong communication skills
  • Self-motivated and proactive
  • Experience in SaaS organizations
  • Knowledge of DevOps and Cloud
  • Software integration project experience

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Minimum 3 years in CSM or TAM role
  • 2+ years experience in SIEM and SOAR
  • Ability to travel up to 25%
  • Experience in SaaS customer success/support
  • Strong familiarity with DevOps, IT operations, Security, Cloud

Work Rights

Not specified

Tailored Resume

Cover Letter