Previous exposure to complaints management process
Ability to work independently in office hours
**
Markham Bank is seeking passionate customer service professionals for the role of Customer Care Retail Resolutions Case Manager, available as either a permanent position or a 15-month secondment. The role focuses on managing customer complaints, ensuring timely resolutions, and driving continuous improvement in customer care processes.
**
Job Summary
The role involves analyzing and investigating customer complaints to achieve fair and timely outcomes while building trust with the community.
Candidates will negotiate directly with customers and internal stakeholders to resolve issues and identify systemic compliance concerns.
The position offers a permanent or 15-month secondment opportunity within the Commonwealth Bank Group environment.
Matching Summary
Match Score: 75
**
Markham Bank is seeking passionate customer service professionals for the role of Customer Care Retail Resolutions Case Manager, available as either a permanent position or a 15-month secondment. The role focuses on managing customer complaints, ensuring timely resolutions, and driving continuous improvement in customer care processes.
**
Skills & Requirements
Must-have
Strong personal and customer service abilities
Previous exposure to complaints management process
Ability to work independently in office hours
Nice-to-have
Passion for delivering exceptional customer service
Continuous improvement and risk mindset
Commitment to driving excellence and quality outcomes