-NEW- 12 Months Digital Customer Engagement Specialist, Content (Financial Services)

AMBITION GROUP SINGAPORE PTE. LTD.

Singapore, Singapore
Not specified
Chatbot adoption and optimization
Conversational flow development
Banking or financial industry experience
AMBITION GROUP SINGAPORE PTE. LTD. is seeking a Digital Customer Engagement Specialist for a 12-month contract in Singapore. The role focuses on enhancing chatbot functionalities and user experience within the financial services sector, requiring collaboration with various teams and stakeholders

Job Summary

  • The role focuses on driving chatbot adoption by enhancing user-centric features based on usage insights and customer feedback.
  • Candidates will collaborate with UI/UX and technology teams to reduce friction points and optimize chatbot performance across the organization.
  • The position requires translating business requirements into effective conversational flows while ensuring compliance and accurate responses.

Matching Summary

Match Score: 75

AMBITION GROUP SINGAPORE PTE. LTD. is seeking a Digital Customer Engagement Specialist for a 12-month contract in Singapore. The role focuses on enhancing chatbot functionalities and user experience within the financial services sector, requiring collaboration with various teams and stakeholders.

Skills & Requirements

Must-have

  • Chatbot adoption and optimization
  • Conversational flow development
  • Banking or financial industry experience
  • User-centric feature enhancement
  • Content governance standards

Nice-to-have

  • Cross-functional collaboration skills
  • Dashboard monitoring and analytics
  • UI/UX partnership experience
  • Campaign and event support
  • Continuous improvement mindset

Key Requirements

  • Minimum Diploma in a related discipline
  • Minimum 1 year of content experience in banking/financial industry
  • Able to start immediately or within short notice

Work Rights

Not specified

Tailored Resume

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