Assistant Manager Learning & Development

Four Seasons Hotels Ltd

Bangkok, Thailand
Service quality assurance
Standards training program
Designated trainer programme
Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success

Job Summary

  • Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success.
  • Partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
  • Four Seasons provides Peoples with the same level of care that we expect to be shared with our guests.

Matching Summary

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success.

Skills & Requirements

Must-have

  • Service quality assurance
  • Standards training program
  • Designated Trainer programme
  • Learning Needs Analysis
  • Management Development Programs
  • GROW program delivery

Nice-to-have

  • Passion for excellence
  • Genuine heart
  • Continuous learning culture
  • Employee experience

Key Requirements

  • Expertise in hospitality operations
  • Proven leadership experience
  • Adult learning styles and principles
  • Learning technologies
  • Evaluation theories
  • Project planning tools
  • Communication and influencing strategies
  • Basic budgeting, accounting and financial management
  • Current industry trends

Work Rights

Not specified

Tailored Resume

Cover Letter