Customer Engagement Rep I

Grupo Ferrer

Inbound call handling experience
Microsoft office proficiency required
Spanish language fluency mandatory
The role involves receiving inbound calls to guide customers, process service orders, and resolve issues

Job Summary

  • The role involves receiving inbound calls to guide customers, process service orders, and resolve issues.
  • Employees must demonstrate empathy and maintain up-to-date records while ensuring customer satisfaction.
  • The position requires a minimum of one year of customer service experience and Spanish language proficiency.

Matching Summary

The role involves receiving inbound calls to guide customers, process service orders, and resolve issues.

Skills & Requirements

Must-have

  • Inbound call handling experience
  • Microsoft Office proficiency required
  • Spanish language fluency mandatory

Nice-to-have

  • Empathy and kindness in interactions
  • Ability to work under pressure
  • Strong organizational skills preferred

Key Requirements

  • 60 college credits or equivalent university studies
  • Minimum 1 year of customer service experience
  • Fluency in Spanish writing and reading comprehension

Work Rights

Not specified

Tailored Resume

Cover Letter