Senior Customer Service Representative

Apex Group Ltd

Wollongong, Australia
Competitive remuneration commensurate with skills ...
Detailed technical knowledge of superannuation fund administration
Thorough knowledge of complex defined benefit scheme rules
Ability to comprehend extensive scheme knowledge
This role offers an exciting opportunity to provide accurate information to customers in a helpful manner while adhering to governing legislation and policies

Job Summary

  • This role offers an exciting opportunity to provide accurate information to customers in a helpful manner while adhering to governing legislation and policies.
  • The successful candidate will grasp, retain, and package key information to members to ensure positive outcomes and resolve enquiries upon first contact.
  • Employees will benefit from training and development opportunities within a genuinely unique expanding large global business.

Matching Summary

This role offers an exciting opportunity to provide accurate information to customers in a helpful manner while adhering to governing legislation and policies.

Salary

Competitive remuneration commensurate with skills and experience; Not specified; Covered by enterprise agreement setting pay rates and conditions

Skills & Requirements

Must-have

  • Detailed technical knowledge of superannuation fund administration
  • Thorough knowledge of complex Defined Benefit scheme rules
  • Ability to comprehend extensive scheme knowledge

Nice-to-have

  • Previous experience in insurance or superannuation industry
  • Resilient by nature with coping methods for confrontations
  • Mental agility to make planned approaches quickly

Key Requirements

  • Regulatory Guide (RG) 146 certification mandatory or aptitude to complete
  • Maintenance of SuperCPD points once RG146 accredited
  • Understanding of relevant superannuation legislation and schemes

Work Rights

Not specified

Tailored Resume

Cover Letter