Customer Service Agent-greensboro

ncdoi.gov

Greensboro, NC, US
Base: $39,244 py; premium: 5% bump ($41,206) for s...
Hybrid
High school diploma or ged
Two years of related administrative experience
Strong verbal and written communication skills
The North Carolina Department of Revenue is hiring Customer Service Agents to guide taxpayers and support compliance with state revenue laws

Job Summary

  • The North Carolina Department of Revenue is hiring Customer Service Agents to guide taxpayers and support compliance with state revenue laws.
  • Candidates receive a comprehensive training program covering personal income tax and sales tax concepts without needing prior tax experience.
  • The role offers a hybrid-to-remote work path starting with onsite training followed by increasing remote work options after graduation.

Matching Summary

The North Carolina Department of Revenue is hiring Customer Service Agents to guide taxpayers and support compliance with state revenue laws.

Salary

Base: $39,244 per year; Premium: 5% bump ($41,206) for Spanish fluency; Benefits: Comprehensive health insurance, pension, 14 vacation days, 12 sick days

Skills & Requirements

Must-have

  • High school diploma or GED
  • Two years of related administrative experience
  • Strong verbal and written communication skills
  • Proficiency in computer and word processing

Nice-to-have

  • Fluency in Spanish for salary premium
  • Interest in tax law and revenue collection
  • Ability to handle high volume calls
  • Commitment to integrity and fairness

Key Requirements

  • High school diploma or GED required
  • Two years of related administrative experience
  • Must pass federal and state criminal background checks
  • Must demonstrate tax compliance with NC State taxes

Work Rights

Not specified

Tailored Resume

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