Software Support Engineer

Dematic Inc

Banbury, United Kingdom
Not specified (assumed to be hybrid or on-site based on support role).
24/7 on-call 2nd-level support experience
Knowledge of warehouse management systems
Solution-oriented analytical approach
Dematic Inc is seeking a Software Support Engineer for its UK team to provide 2nd level support for their intelligent warehouse execution software. The role requires experience in IT support, a solution-oriented mindset, and the ability to collaborate with global teams while managing on-call responsibilities

Job Summary

  • The role involves providing 2nd level support to customers resolving issues with a solution-oriented approach within the UK Software Support Team.
  • Candidates will assume on-call duties in an international environment and collaborate with global teams on software projects and after-go-live support.
  • Dematic offers an inclusive work environment where employees can thrive while optimizing client supply chains through cutting-edge technology.

Matching Summary

Match Score: 85

Dematic Inc is seeking a Software Support Engineer for its UK team to provide 2nd level support for their intelligent warehouse execution software. The role requires experience in IT support, a solution-oriented mindset, and the ability to collaborate with global teams while managing on-call responsibilities.

Skills & Requirements

Must-have

  • 24/7 on-call 2nd-level support experience
  • Knowledge of warehouse management systems
  • Solution-oriented analytical approach
  • Experience with logistics IT environment

Nice-to-have

  • International project commissioning experience
  • Willingness to travel globally
  • Collaboration with global software teams
  • Customer service orientation

Key Requirements

  • Experience with 24/7 on-call 2nd-level support
  • Knowledge of automation environment and WCS/MFC
  • Willingness to travel internationally

Work Rights

Not specified

Tailored Resume

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