Guest Reception Manager

Montage International

Laguna Beach, CA, United States
Base: $70,000 to $80,000; bonus/equity: not specif...
On-site
Monitor service standards
Handle guest complaints
Troubleshoot guest and employee issues
Montage International is seeking a Guest Reception Manager for their Laguna Beach location. The role involves overseeing front desk operations, handling guest complaints, and ensuring high service standards while maximizing financial performance

Job Summary

  • The Guest Reception Manager is responsible for the management of all aspects of the Front Desk/PBX/Bell & Valet functions in accordance with hotel standards.
  • Duties include monitoring service standards, handling guest complaints, directing staff, maximizing financial performance, and troubleshooting issues.
  • The role requires excellent communication, guest relations training, property management system experience, and the ability to think clearly and prioritize.

Matching Summary

Match Score: 85

Montage International is seeking a Guest Reception Manager for their Laguna Beach location. The role involves overseeing front desk operations, handling guest complaints, and ensuring high service standards while maximizing financial performance.

Salary

Base: $70,000 to $80,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Monitor service standards
  • Handle guest complaints
  • Troubleshoot guest and employee issues
  • Maintain physical area standards
  • Promote positive guest relations

Nice-to-have

  • Do what you love culture
  • Passion for service
  • Adaptable and helpful demeanor

Key Requirements

  • One year experience in a similar position
  • Two years hotel experience
  • High School graduate, college degree preferred
  • Full knowledge of front desk operations
  • Working knowledge of computers
  • Current CPR and first aid certification

Work Rights

Not specified

Tailored Resume

Cover Letter