Senior Vice President- Frfs Customer Service Officer
Federal Reserve
Atlanta, GA, US
Onsite
24/7 customer production support
Strategic leadership in payments operations
Matrixed and virtual team management
The Senior Vice President and Customer Service Officer will provide strategic leadership and operational oversight for the unified FRFS customer service function across multiple payment services
Job Summary
The Senior Vice President and Customer Service Officer will provide strategic leadership and operational oversight for the unified FRFS customer service function across multiple payment services.
The role requires partnering with leadership teams to set vision and strategy, champion a customer-first culture, and drive accountability in a highly virtual and matrixed environment.
The Federal Reserve Bank offers comprehensive healthcare options, 401K match, a fully funded pension plan, and unique benefits tailored to each district.
Matching Summary
The Senior Vice President and Customer Service Officer will provide strategic leadership and operational oversight for the unified FRFS customer service function across multiple payment services.
Skills & Requirements
Must-have
24/7 customer production support
strategic leadership in payments operations
matrixed and virtual team management
customer-centric culture building
change management expertise
collaboration across multiple stakeholders
payment operations strategy oversight
Nice-to-have
intellectually curious and agile
innovation and experimentation mindset
inclusive work environment champion
strong business acumen
influencing without authority
engagement in industry conferences
Key Requirements
Bachelor’s Degree or equivalent experience
MBA or similar post-graduate degree preferred
15+ years of progressive leadership experience
Experience in Federal Reserve Financial Services required