Client Support Sr. Manager

pinggu.info

Client-facing, high-pressure environment
People management experience
System troubleshooting
The Client Support Manager plays a critical role in ensuring the consistent delivery of high-quality service to our clients

Job Summary

  • The Client Support Manager plays a critical role in ensuring the consistent delivery of high-quality service to our clients.
  • Lead & manage a dynamic, cross-regional team to ensure seamless service delivery.
  • This is a night shift role (6.30 PM – 3.30 AM / 7:30 PM - 4:30 AM IST) to accommodate our primary client base in North America.

Matching Summary

The Client Support Manager plays a critical role in ensuring the consistent delivery of high-quality service to our clients.

Skills & Requirements

Must-have

  • Client-facing, high-pressure environment
  • People management experience
  • System troubleshooting
  • Relationship management
  • Project execution skills
  • Cross-functional collaboration

Nice-to-have

  • Critical thinking skills
  • Organized and multitasking
  • Positive attitude under deadlines
  • Building trusted relationships
  • Self-motivated and independent

Key Requirements

  • 5-7 years client-facing experience
  • Minimum 2 years people management
  • Bachelor’s/Master’s degree
  • Experience with senior stakeholders
  • Project management experience
  • Experience with WSO or Syndicated Loan market
  • Data Analysis or Accounting experience preferred
  • Experience with Data and reporting tools
  • Experience with CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter