Specjalista Ds Obsługi Klienta Z Językiem Serbskim/chorwackim (k/m/nb)

KONE Oyj

Gdansk, Poland
Not specified; not specified; medical insurance, l...
Not specified (assumed to be hybrid or flexible based on industry norms).
Fluent in croatian or serbian language
Polish and english communication skills
Experience handling customer inquiries
KONE Oyj is seeking a Customer Service Specialist fluent in Serbian and/or Croatian to join their team in Gdansk, Poland. The role involves handling customer inquiries, managing service requests, and ensuring effective communication with clients, while contributing to a collaborative and innovative company culture

Job Summary

  • You will serve as the first point of contact for business clients and users, managing service requests from registration to resolution.
  • This role is critical during emergency situations, ensuring passengers receive fast and effective assistance through efficient customer support.
  • The company offers a stable international environment with medical insurance, life insurance, and a cafeteria benefits system including Multisport.

Matching Summary

Match Score: 85

KONE Oyj is seeking a Customer Service Specialist fluent in Serbian and/or Croatian to join their team in Gdansk, Poland. The role involves handling customer inquiries, managing service requests, and ensuring effective communication with clients, while contributing to a collaborative and innovative company culture.

Salary

Not specified; Not specified; Medical insurance, life insurance, MyBenefit cafeteria system

Skills & Requirements

Must-have

  • Fluent in Croatian or Serbian language
  • Polish and English communication skills
  • Experience handling customer inquiries

Nice-to-have

  • Familiarity with CRM tools like SAP or Salesforce
  • Ability to work independently and collaboratively
  • Capacity to handle stressful situations

Key Requirements

  • Very good knowledge of Croatian and/or Serbian
  • Minimum communicative level in Polish and English
  • Prior experience in customer service roles

Work Rights

Not specified

Tailored Resume

Cover Letter