Patient Representative - Weekends

Carilion Clinic

Roanoke, USA
Onsite
Patient and family liaison
Problem solving and de-escalation
Frontline customer service
Patient Representative serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction

Job Summary

  • Patient Representative serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction.
  • This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel.
  • Carilion understands the importance of prioritizing your well-being to help you develop and thrive.

Matching Summary

Patient Representative serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction.

Skills & Requirements

Must-have

  • patient and family liaison
  • problem solving and de-escalation
  • frontline customer service
  • HIPAA compliant communication
  • risk management

Nice-to-have

  • emotional support provider
  • collaborative team player
  • professional atmosphere promoter
  • advocates for patient rights

Key Requirements

  • Bachelor's degree or 4 years relevant experience
  • BLS Certification required
  • Excellent interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter