Lead and manage all recurring team operational aspects, including governance standards, budget management, contract management, workload management, knowledge management, and vendor and tools management
Job Summary
Lead and manage all recurring team operational aspects, including governance standards, budget management, contract management, workload management, knowledge management, and vendor and tools management.
Create or optimize operational standards and engagement models within the team and with partners, including developing and managing an effective engagement model with several research program managers.
Lead the partnership with finance, legal, agency relations, compliance and risk to ensure research is conducted compliantly across Capital One.
Matching Summary
Lead and manage all recurring team operational aspects, including governance standards, budget management, contract management, workload management, knowledge management, and vendor and tools management.
Salary
McLean, VA: $151,900 - $173,400; Chicago, IL: $138,100 - $157,700; New York, NY: $165,700 - $189,200; Richmond, VA: $138,100 - $157,700; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
market research operations leadership
governance standards
budget management
contract management
workload management
knowledge management
vendor and tools management
Nice-to-have
evidence-based marketer
flexible and not afraid of change
storyteller
simplify the complex
care about the work and team
Key Requirements
Bachelor’s Degree or Military experience
At least 5 years of experience in primary market research or project management
At least 1 year of experience in market research operations or managing complex research programs