Complaints And Disputes Officer, Italy

AIG

Italy
2 day onsite
Dispute resolution experience
Insurance industry experience
Italian and english communication
AIG is seeking a Complaints and Disputes Officer in Italy to manage and resolve disputes while enhancing customer relations and compliance with regulatory standards. The ideal candidate should possess strong dispute resolution experience, excellent communication skills in both Italian and English, and a keen understanding of the insurance industry

Job Summary

  • You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
  • Engage directly with local regulator (IVASS) to manage ombudsman complaints through resolution.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Match Score: 85

AIG is seeking a Complaints and Disputes Officer in Italy to manage and resolve disputes while enhancing customer relations and compliance with regulatory standards. The ideal candidate should possess strong dispute resolution experience, excellent communication skills in both Italian and English, and a keen understanding of the insurance industry.

Skills & Requirements

Must-have

  • Dispute resolution experience
  • Insurance industry experience
  • Italian and English communication
  • Regulatory requirements understanding
  • Data analysis and root cause identification

Nice-to-have

  • Process improvement focus
  • Customer relationship building
  • Team collaboration culture
  • Risk-aware decision making

Key Requirements

  • Strong dispute resolution experience
  • Industry experience preferably within insurance
  • Working understanding of complaint handling regulatory requirements
  • Excellent communication skills in Italian and English
  • Strong computer/multiple systems literacy

Work Rights

Not specified

Tailored Resume

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