Not specified; not specified; generous employee be...
Fully remote
Strong empathetic customer service focus
Excellent written and verbal communication skills
Exceptional organisational and time management skills
The role involves supporting injured workers throughout the dispute resolution process with an empathetic customer experience
Job Summary
The role involves supporting injured workers throughout the dispute resolution process with an empathetic customer experience.
Responsibilities include developing strong customer relationships, reviewing entitlements and payments, and delivering adverse outcomes to stakeholders.
The company offers a flexible work environment with options to work from home once fully trained.
Matching Summary
The role involves supporting injured workers throughout the dispute resolution process with an empathetic customer experience.
Salary
Not specified; Not specified; Generous employee benefits including incentive scheme and salary reviews
Skills & Requirements
Must-have
Strong empathetic customer service focus
Excellent written and verbal communication skills
Exceptional organisational and time management skills
Nice-to-have
Background in mediation or personal injury industry
Sound analytical and problem-solving abilities
Proactive approach to challenges
Key Requirements
Background in customer service, mediation, or personal injury industry advantageous