Carnegie Mortgage Partners LLC is seeking a Regulatory Correspondence Specialist III to manage and respond to complaints and disputes from borrowers and regulatory agencies. The ideal candidate will have extensive experience in mortgage servicing and regulatory affairs, with strong communication and problem-solving skills
Job Summary
The role is accountable for handling Qualified Written Requests and disputes submitted to regulatory agencies while ensuring prompt resolution.
Employees are empowered to identify root causes of complaints and direct internal business owners to implement corrective actions.
The company offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.
Matching Summary
Match Score: 85
Carnegie Mortgage Partners LLC is seeking a Regulatory Correspondence Specialist III to manage and respond to complaints and disputes from borrowers and regulatory agencies. The ideal candidate will have extensive experience in mortgage servicing and regulatory affairs, with strong communication and problem-solving skills.
Skills & Requirements
Must-have
5+ years mortgage servicing experience
Handle Qualified Written Requests (QWR)
Knowledge of RESPA, TILA, FCRA regulations
Root cause analysis and corrective action planning
Direct communication with regulatory agencies
Nice-to-have
Experience in late-stage collections
High quality scores above 95%
Mentoring junior team members
Background in loss mitigation processes
Strong negotiation skills
Key Requirements
High school diploma required; Bachelor's preferred
Minimum 5 years of mortgage servicing experience
Demonstrated productivity of 12 resolutions per day average
Proficiency in Microsoft Office, Servicing Director, and OnBase Imaging software