Lead Customer Service Representative

Petz Plaza

Wescott Acres, SC, United States
Base: $15.00ph doe; bonus/equity: tips; benefits: ...
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Leading by example
Handling escalated client issues
Touring new clients
** Petz Plaza is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort, focusing on providing exceptional service in a pet-friendly environment. The ideal candidate will have experience in customer service, a passion for pets, and the ability to handle various tasks efficiently. This position offers competitive pay and a range of benefits, including health insurance and paid time off. **

Job Summary

  • We are revolutionizing the pet industry and are looking for a Lead Customer Service Representative who is part host, part handler, part operations wizard, and 100% pet-passionate.
  • Responsibilities include leading by example, handling escalated client issues, training new CSRs, managing check-ins/check-outs, and ensuring the lobby is clean.
  • Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.

Matching Summary

Match Score: 75

** Petz Plaza is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort, focusing on providing exceptional service in a pet-friendly environment. The ideal candidate will have experience in customer service, a passion for pets, and the ability to handle various tasks efficiently. This position offers competitive pay and a range of benefits, including health insurance and paid time off. **

Salary

Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, Discounted Pet Insurance, PTO

Skills & Requirements

Must-have

  • leading by example
  • handling escalated client issues
  • touring new clients
  • ensuring up-to-date vaccinations
  • training and mentoring new CSRs
  • opening and closing the center
  • managing check-ins and check-outs
  • fielding phone calls and appointment questions
  • processing payments and balancing cash drawers
  • escorting pet guests
  • keeping the lobby clean
  • jumping in to support team members

Nice-to-have

  • pet-obsessed professionals
  • revolutionizing the pet industry
  • part host, part handler, part operations wizard
  • 100% pet-passionate
  • cool under pressure
  • lead with patience and presence

Key Requirements

  • 1+ year in a customer service role required
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter