It Support Specialist - Manufacturing & Retail Operations
Graham Holdings Company
Fully remote
Hardware, software, and network support
Install, configure, and troubleshoot systems
Administer core business applications
The IT Support Specialist will provide essential technical support for manufacturing and retail operations, ensuring the smooth functioning of IT systems and infrastructure
Job Summary
The IT Support Specialist will provide essential technical support for manufacturing and retail operations, ensuring the smooth functioning of IT systems and infrastructure.
Responsibilities include providing first and second-level technical support, installing and troubleshooting hardware, and administering core business applications.
The role requires routine system maintenance, network connectivity assistance, documentation, user training, and collaboration with internal and external teams.
Matching Summary
The IT Support Specialist will provide essential technical support for manufacturing and retail operations, ensuring the smooth functioning of IT systems and infrastructure.
Skills & Requirements
Must-have
hardware, software, and network support
install, configure, and troubleshoot systems
administer core business applications
system maintenance and security checks
network connectivity troubleshooting
document technical issues and resolutions
Nice-to-have
user training and guidance
collaborate with vendors and teams
participate in IT projects
on-call support and travel
Key Requirements
Associate's degree in IT or related field
2-4 years of IT support experience
Strong knowledge of Windows OS and Microsoft Office