Bilingual Contact Centre Representative

John Deere

Canada
Base: $69,066.00-$80,577.00 annually; bonus/equity...
Fully remote
Bilingual in french and english
Ai and digital literacy skills
Crm system data entry
John Deere is seeking a Bilingual Contact Centre Representative to provide exceptional customer support and resolve issues for their financial services division. The role requires fluency in both French and English, strong communication skills, and a customer-focused approach to foster relationships and enhance service delivery

Job Summary

  • This role involves providing advanced product information and resolving complex customer queries for John Deere Financial Inc.
  • Candidates must be bilingual in both French and English with the ability to assess AI-generated content responsibly.
  • The position offers a salary range of $69,066.00 to $80,577.00 annually for remote work within Canada.

Matching Summary

Match Score: 85

John Deere is seeking a Bilingual Contact Centre Representative to provide exceptional customer support and resolve issues for their financial services division. The role requires fluency in both French and English, strong communication skills, and a customer-focused approach to foster relationships and enhance service delivery.

Salary

Base: $69,066.00-$80,577.00 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual in French and English
  • AI and digital literacy skills
  • CRM system data entry
  • Advanced product knowledge
  • Issue escalation management

Nice-to-have

  • Ability to lead without authority
  • Strong relationship building skills
  • Strategic questioning abilities
  • Adaptability to changing situations
  • Process awareness for policies

Key Requirements

  • Bachelor's Degree or equivalent experience
  • Legal eligibility to work in Canada
  • Bilingual proficiency (French/English)

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter