The role involves acting as the primary point of contact and advocate for strategic enterprise customers within Workday's Technical Account Management team
Job Summary
The role involves acting as the primary point of contact and advocate for strategic enterprise customers within Workday's Technical Account Management team.
Candidates must possess deep technical acumen to navigate challenges with large accounts while ensuring alignment between business objectives and system reliability.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including base salary, bonus, and stock grants.
Matching Summary
The role involves acting as the primary point of contact and advocate for strategic enterprise customers within Workday's Technical Account Management team.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company site
Skills & Requirements
Must-have
7+ years in product support or consulting
5+ years managing complex SaaS solutions
Fluent in French (Canadian preferred)
Bachelor's or Master's in Technical Degree
Experience with HCM, Payroll, Financials products
Nice-to-have
Strong C-level stakeholder engagement skills
Proactive problem-solving in fast-paced environments
Ability to drive customer self-sufficiency initiatives
Experience chairing customer steering committees
Key Requirements
7+ years experience in B2B enterprise software support
5+ years implementing or managing complex SaaS solutions
Fluency in French (Canadian preferred)
BS or MS in Computer Science, MIS, or equivalent experience