Territory Customer Support Manager

Deere & Company

Perth, Western Australia, Australia
Competitive remuneration pyckage; not specified; f...
On-site
Extensive agriculture field experience
Knowledge of dealer product support functions
Proven experience resolving complex technical issues
The role focuses on developing dealers' product support capability and holding them accountable for achieving agreed goals to lift performance

Job Summary

  • The role focuses on developing dealers' product support capability and holding them accountable for achieving agreed goals to lift performance.
  • Candidates will utilize company tools to pre-empt and resolve technical or parts issues impacting machine uptime and customer experience.
  • The position offers a competitive remuneration package, flexible working arrangements, and a tool of trade vehicle with up to 75% travel required.

Matching Summary

The role focuses on developing dealers' product support capability and holding them accountable for achieving agreed goals to lift performance.

Salary

Competitive remuneration package; Not specified; Flexible working, health and safety programs, ongoing training

Skills & Requirements

Must-have

  • Extensive agriculture field experience
  • Knowledge of dealer product support functions
  • Proven experience resolving complex technical issues
  • Strong interpersonal communication skills
  • Ability to influence without authority

Nice-to-have

  • John Deere product and system experience
  • Project management experience
  • Proactive mindset willing to take initiative
  • Passion for making meaningful impact

Key Requirements

  • Degree in Engineering or Agricultural Technology
  • Equivalent experience to degree requirement
  • Appropriate work authorisations required in Australia

Work Rights

Appropriate work authorisations required in this country prior to application

Tailored Resume

Cover Letter