Cso - Customer Hub

MA MISSION AUSTRALIA

Blacktown, NSW, Australia
$77,386 + super + salary pyckaging
**
High volume fast paced customer service
Respond to enquiries efficiently
Maintain client records accurately
** Mission Australia is seeking a Customer Support Officer for its Housing Customer Support Hub in Blacktown, NSW, to deliver high-quality service to tenants and stakeholders. The role requires strong communication skills and experience in customer service, particularly in housing or community services. **

Job Summary

  • In this rewarding role, you will be the first point of contact for tenants, clients, and stakeholders—playing a vital role in delivering exceptional service and ensuring every interaction is professional, supportive, and solutions-focused.
  • Deliver high quality and dedicated customer service to all stakeholders of Mission Australia with a focus on professionalism, respect and empathy.
  • Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

Matching Summary

Match Score: 75

** Mission Australia is seeking a Customer Support Officer for its Housing Customer Support Hub in Blacktown, NSW, to deliver high-quality service to tenants and stakeholders. The role requires strong communication skills and experience in customer service, particularly in housing or community services. **

Salary

$77,386 + Super + Salary Packaging

Skills & Requirements

Must-have

  • High volume fast paced customer service
  • Respond to enquiries efficiently
  • Maintain client records accurately
  • Trauma informed language and techniques
  • Proficiency in MS Office products

Nice-to-have

  • Cultivate positive working relationships
  • Collaborative team player
  • Innovative and inclusive culture
  • Support our purpose and values

Key Requirements

  • Demonstrated experience in customer service or contact centre environments
  • Proficiency in data and case management systems
  • National police history check
  • Qualifications and referee checks

Work Rights

Not specified

Tailored Resume

Cover Letter