Customer Success Manager - French Speaking

Workday

Warsaw, Poland
Base: zł188,400 pln - zł282,600 pln; bonus/equity:...
Fully remote
3-5+ years customer facing services role
Fluency in french and english languages
1+ years project management experience with workday hcm payroll or financials
This role serves as the liaison between Professional Services and Production teams to ensure enterprise-level support and service activities

Job Summary

  • This role serves as the liaison between Professional Services and Production teams to ensure enterprise-level support and service activities.
  • The team is responsible for developing success plans that outline critical success factors, metrics, and recommendations for customers.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in the office or with customers.

Matching Summary

This role serves as the liaison between Professional Services and Production teams to ensure enterprise-level support and service activities.

Salary

Base: zł188,400 PLN - zł282,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Fluency in French and English languages
  • 1+ years project management experience with Workday HCM Payroll or Financials
  • Experience resolving issues at executive levels
  • Ability to chair meetings with executive leadership

Nice-to-have

  • Functional domain expertise with Financials
  • Experience in complex software or SaaS environment
  • Account management and adoption planning experience
  • Proven track record building strong customer relationships
  • Excellent data analysis and organization skills

Key Requirements

  • Bachelor degree or equivalent work experience
  • Business or Technical degree preferred
  • Ability to travel up to 15%
  • Warsaw based only requirement

Work Rights

Not specified

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