Sênior De Atendimento Ao Cliente, Bogotá, Colômbia

J&J FAMILY OF COMPANIES

Bogotá, Distrito Capital, Colombia
**
Bilingual spanish and portuguese
Minimum 2 years experience
Complete higher education degree
** Johnson & Johnson is seeking a Senior Customer Service Representative for its Bogotá, Colombia location. The ideal candidate will be responsible for customer interactions, order management, and collaboration across departments to ensure customer satisfaction. **

Job Summary

  • The role serves as a key contact point for internal functions and external parties requiring interaction with the Customer Service organization.
  • Responsibilities include managing order scheduling, processing orders, tracking shipments, and handling invoicing activities such as consignment billing and credit/debit processing.
  • Candidates must demonstrate a solid understanding of J&J customer service processes, products, and their interrelationships while collaborating with Supply Chain and Finance to resolve client issues.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking a Senior Customer Service Representative for its Bogotá, Colombia location. The ideal candidate will be responsible for customer interactions, order management, and collaboration across departments to ensure customer satisfaction. **

Skills & Requirements

Must-have

  • Bilingual Spanish and Portuguese
  • Minimum 2 years experience
  • Complete higher education degree
  • MS Office proficiency
  • Order management and billing

Nice-to-have

  • SAP software knowledge
  • Salesforce platform familiarity
  • English language skills
  • Continuous improvement mindset
  • Cross-functional collaboration

Key Requirements

  • Higher education degree required
  • Minimum 2 years relevant experience
  • Fluency in Spanish and Portuguese
  • Availability to work in Bogotá, Colombia

Work Rights

Not specified

Tailored Resume

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