Servicenow Itom (it Operations Management) Consultant

12

Base: $85,100 - $161,700; bonus/equity: discretion...
Hybrid
Servicenow itom modules implementation
Cmdb design and data quality management
Infrastructure discovery and service mapping
The role involves facilitating ITOM-focused discovery workshops to align ServiceNow capabilities with client business objectives

Job Summary

  • The role involves facilitating ITOM-focused discovery workshops to align ServiceNow capabilities with client business objectives.
  • Candidates will own the ITOM product backlog and drive logical implementation sequencing across Discovery, CMDB, and Event Management modules.
  • RSM offers a competitive compensation package including a discretionary bonus based on firm and individual performance.

Matching Summary

The role involves facilitating ITOM-focused discovery workshops to align ServiceNow capabilities with client business objectives.

Salary

Base: $85,100 - $161,700; Bonus/Equity: Discretionary bonus available; Benefits: Competitive benefits package with schedule flexibility

Skills & Requirements

Must-have

  • ServiceNow ITOM modules implementation
  • CMDB design and data quality management
  • Infrastructure discovery and service mapping
  • Event management and correlation strategies
  • Agile Scrum or SAFe delivery experience

Nice-to-have

  • Cloud platform knowledge AWS Azure GCP
  • AIOps and operational analytics familiarity
  • Integration with monitoring tools like Splunk
  • DevOps practices intersection with IT ops
  • Enterprise architecture frameworks COBIT LeanIT

Key Requirements

  • 5-7 years of ServiceNow experience
  • ServiceNow Administrator Certification required
  • 3-5 years of client-facing consulting experience
  • 3+ years working in Agile environments
  • Proven experience with CMDB governance and data modeling

Work Rights

Not specified

Tailored Resume

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