Connect And Assure Specialist

825

Shift rotation (7:00 am - 7:00 pm)
Technical knowledge of fttn, fttc, fttp, hfc
Tier 2 troubleshooting capability
Business customer operational experience
The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to ensure a positive experience with telecommunications services. Candidates should have strong technical knowledge of telecommunications technologies and experience in case management within an operational environment

Job Summary

  • The role is accountable for end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, true flexible working arrangements, and a commitment to an inclusive workplace culture.

Matching Summary

Match Score: 85

The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to ensure a positive experience with telecommunications services. Candidates should have strong technical knowledge of telecommunications technologies and experience in case management within an operational environment.

Skills & Requirements

Must-have

  • Technical knowledge of FTTN, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Business customer operational experience
  • Case or account management experience
  • Stakeholder engagement skills

Nice-to-have

  • Customer empathy and communication skills
  • Organisational skills
  • Sound decision-making within processes
  • Continuous improvement mindset
  • Flexible working arrangements

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environments
  • Solid case or account management background

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter