Specialist, Mxo Drive Support

DoorDash

Tempe, AZ, United States
On-site
Resolve escalated issues
Live support channels
Merchant journey insights
The mission of the Drive Escalated Support team is to make DoorDash the delivery platform of choice for local, regional and enterprise merchants by ensuring we provide the best live support in the industry

Job Summary

  • The mission of the Drive Escalated Support team is to make DoorDash the delivery platform of choice for local, regional and enterprise merchants by ensuring we provide the best live support in the industry.
  • As a Specialist on the Drive Escalated Support team, you will help resolve our Merchants' most complex, urgent issues through live support channels including phone and email.
  • At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions.

Matching Summary

The mission of the Drive Escalated Support team is to make DoorDash the delivery platform of choice for local, regional and enterprise merchants by ensuring we provide the best live support in the industry.

Skills & Requirements

Must-have

  • resolve escalated issues
  • live support channels
  • merchant journey insights
  • data queries and analysis
  • Google Suite proficiency
  • SQL query experience

Nice-to-have

  • customer obsession
  • ownership and excellence
  • continuous feedback culture
  • adapt and thrive
  • meaningful connection and collaboration

Key Requirements

  • 4+ years relevant work experience
  • 3 years operations or customer service experience
  • Proficiency in Salesforce and Google Sheets
  • Experience with SQL or similar query languages

Work Rights

Not specified

Tailored Resume

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