Call Services Specialist

Ricoh Careers

Washington, DC, United States
Base: $17.69-$24.00; bonus/equity: not specified; ...
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High volume inbound call handling
Multi-line phone system proficiency
Microsoft office word excel skills
** The Call Services Specialist position at Ricoh in Washington, DC, is a front-line role responsible for managing high-volume inbound calls, providing reception services, and supporting administrative tasks within the firm. The ideal candidate should have strong communication skills and prior experience in client service settings, preferably within a professional services or law firm environment. **

Job Summary

  • This role serves as a primary point of contact for clients, vendors, visitors, and callers reaching the firm by phone or in person.
  • The position supports lawyers and business professionals across multiple locations and time zones while delivering a consistent professional experience.
  • Ricoh offers a broad selection of medical, dental, life, and disability insurance options along with retirement savings plans and tuition assistance.

Matching Summary

Match Score: 75

** The Call Services Specialist position at Ricoh in Washington, DC, is a front-line role responsible for managing high-volume inbound calls, providing reception services, and supporting administrative tasks within the firm. The ideal candidate should have strong communication skills and prior experience in client service settings, preferably within a professional services or law firm environment. **

Salary

Base: $17.69-$24.00; Bonus/Equity: Not specified; Benefits: Medical, dental, life, disability, 401K, HSA, FSA, paid vacation

Skills & Requirements

Must-have

  • High volume inbound call handling
  • Multi-line phone system proficiency
  • Microsoft Office Word Excel skills
  • Accurate message taking and routing
  • Professional verbal communication

Nice-to-have

  • Law firm or professional services experience
  • Strong organizational and follow-through skills
  • Ability to work across multiple time zones
  • Confidentiality in sensitive situations

Key Requirements

  • High school diploma or equivalent required
  • 1-3 years switchboard or reception experience preferred
  • Experience in law firm environment preferred

Work Rights

Not specified

Tailored Resume

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