Customer Success, Senior Manager (m/f/d) Emea

Onapsis

United Kingdom
Remote (candidates based in germany, spain, the united kingdom, or the netherlands)
Customer journey architecture
Sap/cybersecurity stakeholder navigation
Global 2000 account management
Onapsis is seeking a Senior Manager for Customer Success in EMEA, focusing on leading a team while managing high-profile accounts within the realm of cybersecurity and enterprise software. The ideal candidate will blend technical expertise with strong leadership and commercial acumen to drive customer growth and satisfaction

Job Summary

  • Lead a team of CSMs and Renewal Reps, focusing on hiring, onboarding, and career pathing.
  • Personally own 4-6 complex, high-value flagship accounts, piloting new strategies and playbooks.
  • Act as the primary regional 'Voice of the Customer' for Product and Sales, synthesizing field insights into actionable product requirements.

Matching Summary

Match Score: 85

Onapsis is seeking a Senior Manager for Customer Success in EMEA, focusing on leading a team while managing high-profile accounts within the realm of cybersecurity and enterprise software. The ideal candidate will blend technical expertise with strong leadership and commercial acumen to drive customer growth and satisfaction.

Skills & Requirements

Must-have

  • Customer journey architecture
  • SAP/Cybersecurity stakeholder navigation
  • Global 2000 account management
  • Board-level relationship management
  • ARR protection and growth

Nice-to-have

  • Extreme Ownership culture
  • Radical candor in management
  • German language proficiency

Key Requirements

  • 6+ Years in Customer Success/Account Management
  • 2+ Years of People Leadership (5+ ICs)
  • Experience in Cybersecurity, ERP, or high-stakes Infrastructure software
  • Managed $5M+ aggregate ARR
  • Remote position in Germany, Spain, UK, or Netherlands

Work Rights

Not specified

Tailored Resume

Cover Letter