It Service Desk Agent

University of Arkansas System

Little Rock, Arkansas, US
Base: $18.00 ph; bonus/equity: not specified; bene...
Computer applications support experience
Network operations support skills
Microsoft office and teams proficiency
The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting application or hardware issues

Job Summary

  • The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting application or hardware issues.
  • This position requires maintaining accurate knowledge base articles and equipment inventory records while updating tickets from member institutions.
  • The role is a part-time, on-site hourly position located in Little Rock, Arkansas, offering no benefits eligibility.

Matching Summary

The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting application or hardware issues.

Salary

Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Not eligible

Skills & Requirements

Must-have

  • Computer applications support experience
  • Network operations support skills
  • Microsoft Office and Teams proficiency
  • Ticket updating and customer communication
  • Knowledge base article maintenance

Nice-to-have

  • Experience in higher education environment
  • Strong written and oral communication
  • Demonstrated analytics skills
  • Collaborative team environment fit

Key Requirements

  • High school diploma required
  • Two years of experience in computer applications or network support
  • Proof of legal authority to work in the United States
  • Criminal background check clearance

Work Rights

Must have proof of legal authority to work in the US

Tailored Resume

Cover Letter