Customer Onboarding Specialist

RELX (Singapore) Pte Ltd

Ohio, USA
Base: $42,200 - $70,400; bonus/equity: not specifi...
Superior client service delivery
Manage and coordinate onboarding activities
Utilize automation tools and ai
The Customer Onboarding Specialist plays a critical role in ensuring a seamless, efficient, and engaging introduction to LexisNexis solutions

Job Summary

  • The Customer Onboarding Specialist plays a critical role in ensuring a seamless, efficient, and engaging introduction to LexisNexis solutions.
  • This role combines strong client relationship skills with an ability to leverage digital tools, automation, and generative AI to enhance the onboarding experience.
  • We promote a healthy work/life balance across the organization and offer an appealing working prospect for our people.

Matching Summary

The Customer Onboarding Specialist plays a critical role in ensuring a seamless, efficient, and engaging introduction to LexisNexis solutions.

Salary

Base: $42,200 - $70,400; Bonus/Equity: Not specified; Benefits: Country specific benefits

Skills & Requirements

Must-have

  • Superior client service delivery
  • Manage and coordinate onboarding activities
  • Utilize automation tools and AI
  • Monitor and optimize digital onboarding journeys
  • Create onboarding documentation and guides
  • Leverage onboarding analytics and dashboards
  • Collaborate with cross-functional teams

Nice-to-have

  • Building solid internal and external relationships
  • Professional, customer-centric disposition
  • Self-motivation and strong time-management
  • Work effectively in a complex matrixed environment
  • Promote a healthy work/life balance

Key Requirements

  • Fluent English proficiency
  • Bachelor's degree or equivalent work experience
  • Proficient with Microsoft Office tools
  • Experience with CRM systems
  • Interest or experience in applying generative AI tools
  • Impressive problem-solving ability
  • Ability to earn customer trust

Work Rights

Not specified

Tailored Resume

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