Guest Experience Leader

SAFFRONS RESTAURANT PTE. LTD.

Tampines, Singapore
Warm guest greeting and welcoming atmosphere
Primary point of contact for inquiries
Conflict resolution and complaint handling
The role involves acting as the primary point of contact to build positive relationships with regular and new guests

Job Summary

  • The role involves acting as the primary point of contact to build positive relationships with regular and new guests.
  • Candidates must monitor service quality from arrival to departure while resolving issues professionally and promptly.
  • The position requires collaborating with front-of-house and back-of-house teams to ensure smooth service operations.

Matching Summary

The role involves acting as the primary point of contact to build positive relationships with regular and new guests.

Skills & Requirements

Must-have

  • Warm guest greeting and welcoming atmosphere
  • Primary point of contact for inquiries
  • Conflict resolution and complaint handling
  • Team training and support provision
  • Service quality monitoring throughout journey

Nice-to-have

  • POS systems familiarity
  • Guest feedback tool usage
  • Data analysis for service improvements
  • High-volume period adaptability

Key Requirements

  • Previous hospitality or customer service experience
  • Leadership experience preferred
  • Exceptional verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter