The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients
Job Summary
The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients.
Success is measured by guests feeling welcomed, confident, and well supported at every stage of their visit, and by teams being empowered to deliver consistently high service standards with ease.
JLL is committed to equal opportunity and building an inclusive workplace.
Matching Summary
The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients.
Skills & Requirements
Must-have
Guest journey design
Front-of-house leadership
Service standards
Team coaching
Service recovery
Guest environment readiness
Nice-to-have
Exceptional experience mindset
Situational judgment
Confident decision-making
Warm, optimistic, and inclusive way
Key Requirements
3-5 years experience
Hospitality, workplace, or facilities environments