In_senior Manager_agentic Contact Center Delivery_agentic _automation_advisory_mumbai

PwC

Mumbai, India
Contact center operations knowledge
Ai-led transformation solutions
Client stakeholder management
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities

Job Summary

  • At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
  • We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
  • Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other.

Matching Summary

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.

Skills & Requirements

Must-have

  • Contact Center Operations Knowledge
  • AI-led Transformation Solutions
  • Client Stakeholder Management

Nice-to-have

  • Strong Communication Skills
  • Agile Methodology
  • Analytical Thinking

Key Requirements

  • 10-15 years of experience
  • MBA or Bachelor of Engineering
  • Proven experience managing client stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter