Director Of Customer Success

Centific Global

Remote
$180k-$200k with ote
**
Lead mission-critical customer outcomes
24/7 network operations and platform reliability
Serve public interest through technology
** Centific Global is seeking a Director of Customer Success to lead mission-critical customer outcomes and ensure 24/7 operational reliability for government agency clients. The role requires extensive experience in customer success, account management, and technical operations, particularly within the public sector. **

Job Summary

  • This Director role unifies capabilities from Customer Success, NOC, and SRE under one leader who understands both the relationship side of public sector accounts and the technical rigor required to operate at government-grade reliability standards.
  • You will collaborate with a cross-functional organization serving government agencies and state and local government clients.
  • As such, the ideal candidate understands that the goals of NOC operators and SREs are aligned — both try to improve the reliability of the system — and that SRE best practices applied within NOC operations can elevate reliability to new levels.

Matching Summary

Match Score: 75

** Centific Global is seeking a Director of Customer Success to lead mission-critical customer outcomes and ensure 24/7 operational reliability for government agency clients. The role requires extensive experience in customer success, account management, and technical operations, particularly within the public sector. **

Salary

$180k-$200k with OTE

Skills & Requirements

Must-have

  • Lead mission-critical customer outcomes
  • 24/7 network operations and platform reliability
  • Serve public interest through technology
  • Experience with government procurement rhythms
  • Deep expertise in Site Reliability Engineering (SRE)

Nice-to-have

  • Champion a customer-first culture
  • Agentic AI workflows for Operations & SRE dashboards
  • Chaos engineering and load testing

Key Requirements

  • 15+ years of progressive experience
  • Hands-on experience leading NOC teams
  • Experience working with federal, state, or local government clients
  • Familiarity with FedRAMP, FISMA, and NIST frameworks
  • 8+ years in Customer Success, program management, or technical operations

Work Rights

Not specified

Tailored Resume

Cover Letter