The Senior Group Manager of Customer Experience (CX) Strategy and Voice of the Customer (VOC) is responsible for shaping and advancing the customer experience vision across Hyundai and Genesis brands in North America
Job Summary
The Senior Group Manager of Customer Experience (CX) Strategy and Voice of the Customer (VOC) is responsible for shaping and advancing the customer experience vision across Hyundai and Genesis brands in North America.
Hyundai offers a comprehensive benefits package including vehicle lease allowance, holiday pay, medical and dental insurance, 401(k) with employer match, and education reimbursement up to $5,250 per year.
This role involves leading cross-regional coordination, managing budgets, driving data-driven insights, and overseeing vehicle launch readiness to ensure successful customer service strategies.
Matching Summary
The Senior Group Manager of Customer Experience (CX) Strategy and Voice of the Customer (VOC) is responsible for shaping and advancing the customer experience vision across Hyundai and Genesis brands in North America.
Salary
Base: $137,025 - $203,000 annual; Bonus/Equity: Not specified; Benefits: Vehicle lease allowance, health insurance, 401(k) with employer match, education reimbursement
Skills & Requirements
Must-have
Customer experience strategy leadership
Data analytics and AI tools
Supplier management experience
Budget and financial oversight
Cross-functional collaboration
Customer feedback analysis
Nice-to-have
Automotive dealer service experience
Automotive industry experience
Salesforce or CRM platform experience
Executive presentation development
Strategic initiative management
Key Requirements
Bachelor’s degree preferred
Master’s degree a plus
At least 10 years strategy and operations experience
At least 5 years supervisory experience
At least 5 years supplier management experience
At least 3 years Salesforce or similar CRM experience