Workforce Management Scheduler

TSYS

Quezon City, Philippines
Wfm software proficiency
Schedule generation experience
Strong analytical skills
Global Payments is dedicated to delivering best-in-class payment technology and software solutions

Job Summary

  • Global Payments is dedicated to delivering best-in-class payment technology and software solutions.
  • The role involves developing optimized shift schedules and managing schedule exceptions for contact center agents.
  • Candidates will collaborate with various teams to ensure effective scheduling and forecasting.

Matching Summary

Global Payments is dedicated to delivering best-in-class payment technology and software solutions.

Skills & Requirements

Must-have

  • WFM software proficiency
  • schedule generation experience
  • strong analytical skills

Nice-to-have

  • effective communication skills
  • attention to detail
  • understanding of call center metrics

Key Requirements

  • 2+ years experience in Contact Center
  • Bachelor’s degree in related field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter