Customer Service Representative

Poway Animal Hospital

Us, MA, United States
Base: $19.00 to $25.00ph; bonus/equity: performanc...
Not specified (likely in-person based on job nature)
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Marshfield Animal Hospital is seeking a Customer Service Representative to join their team. The ideal candidate should have prior customer service experience, preferably in a veterinary or healthcare setting, and must possess strong communication skills while thriving in a fast-paced environment

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to consistently deliver an exceptional client experience.
  • Key responsibilities include managing appointments, triaging inquiries, updating medical records, and processing billing transactions with accuracy.
  • The position offers competitive wages, excellent benefits including medical/dental, paid time off, and 401(k) matching.

Matching Summary

Match Score: 85

Marshfield Animal Hospital is seeking a Customer Service Representative to join their team. The ideal candidate should have prior customer service experience, preferably in a veterinary or healthcare setting, and must possess strong communication skills while thriving in a fast-paced environment.

Salary

Base: $19.00 to $25.00/hr; Bonus/Equity: Performance bonuses available; Benefits: Medical/dental, PTO, 401(k), student loan assistance

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Greet clients warmly and ensure positive experience

Nice-to-have

  • Team oriented with strong communication skills
  • Enjoy working in a fast-paced environment
  • Demonstrate empathy with upset or emotional clients
  • Promote current promotions and campaigns
  • Assist with daily practice operations as needed

Key Requirements

  • High school diploma or equivalent work experience required
  • Prior customer service experience preferred
  • Two years previous experience is preferred
  • Basic proficiency with technology and scheduling software
  • Must be able to lift up to 40 pounds independently

Work Rights

Not specified

Tailored Resume

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