The job posting is for a Technical Support Shift Manager at Linde Material Handling in Stockport, UK. The role involves overseeing technical support operations during shifts, managing incidents, and leading a team while ensuring effective communication and performance monitoring
Job Summary
The role involves overseeing technical support operations for Dematic Software customers during assigned shifts.
Responsibilities include prioritizing incidents, managing escalations, and ensuring thorough shift handovers.
The position requires strong leadership to guide the team while maintaining operational workflows and meeting daily objectives.
Matching Summary
Match Score: 85
The job posting is for a Technical Support Shift Manager at Linde Material Handling in Stockport, UK. The role involves overseeing technical support operations during shifts, managing incidents, and leading a team while ensuring effective communication and performance monitoring.
Skills & Requirements
Must-have
Strong leadership skills
Shift management experience
Incident management tools
Customer-facing technical support
English communication skills
Nice-to-have
Calm under pressure
Methodical problem-solving approach
Flexible to changing priorities
Experience with reporting systems
Coaching new team members
Key Requirements
Proven team management or shift lead experience
Comfortable working shifts including weekends and overnights