Financial Guidance Counselor (loss Mit)

Fifth Third Bank

Grand Rapids, MI, United States
Customer communication
Negotiating loss mitigation options
Compliance with guidelines
The Financial Guidance Counselor provides assistance, counsels, and guides the customer in order to achieve work out alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines

Job Summary

  • The Financial Guidance Counselor provides assistance, counsels, and guides the customer in order to achieve work out alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines.
  • Responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
  • Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Matching Summary

The Financial Guidance Counselor provides assistance, counsels, and guides the customer in order to achieve work out alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines.

Skills & Requirements

Must-have

  • customer communication
  • negotiating loss mitigation options
  • compliance with guidelines
  • time management skills
  • conflict management strategies

Nice-to-have

  • positive customer experience
  • openly exchanging ideas
  • doing the right thing

Key Requirements

  • High School Diploma or equivalent
  • Minimum one-year collection experience
  • Knowledge of bank-owned, investor and insurer guidelines
  • Excellent written and verbal communication
  • Ability to meet deadlines and work independently

Work Rights

Not specified

Tailored Resume

Cover Letter